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Family Support

We all require some help from time to time. 

Below are a variety of services that families can access for support without requiring a referral from a professional. 

 03303 530 541 SPEAK TO TRAINED SLEEP ADVISORS Available Sunday – Tuesday & Thursday 7pm-9pm

Our Helplines are open 365 days a year from 9am – midnight during the week, and 4pm–midnight on weekends and bank holidays. Further information in leaflet at the bottom of the page. 

ERICFor information, confidential advice and support, call our advisors Monday to Thursday, 10am to 2pm on freephone 0808 1699 949.


Report Remove can support a young person in reporting sexual images or videos shared online and enables them to get the image removed if it is  illegal.


Young Minds website contains a wealth of support for a range of mental health conditions.


Shout 85258 (@GiveUsAShout) / TwitterShout offers free, 24/7 text messaging support wherever you are in the UK. If you need someone to talk to about how you’re feeling, text YM to 85258.


Samaritans - Southwark Wellbeing Hub

Call us any time, day or night. Whatever you're going through, you can call us any time, from any phone for FREE. Call 116 123


Little MiraclesLittle Miracles is a charity that supports families that have children with additional needs, disabilities and life-limiting conditions.

Family Action (NPSS)We’re here to provide a listening ear, answer particular parenting questions or help with guidance around more complex issues. All support takes place via telephone, text message or email and is free. 

  •  0808 802 6666
  •  Text: 07537 404 282
  •  Mon-Fri, 9am to 9pm


CAP Debt Help is a completely free, expert debt help service that will support you all the way through to becoming debt free


Protecting children from radicalisation | NSPCCNSPCC- If you are worried about a child being radicalised, the NSPCC have a support line that can enable adults to talk this through anonymously 0808 800 5000 IMPAKT support people who have or are experiencing domestic abuse. Individuals can self-refer or ask support from school to complete this together.

Peterborough SEND Guide, Please see the link to the online e-book version below; If you would prefer a paper copy, these are located in our school foyer outside the office. 

Screenshot 2023-07-20 120659.pngPinpoint is a parent carer forum for Cambridgeshire. Pinpoint offer free online parent carer information sessions featuring NESSie and other professionals. These sessions provide essential information to empower you in assisting your child. Additionally, Pinpoint’s termly Mental Health Participation sessions service as a platform for professionals and parent carers to learn about available resources and actively participate in improving the system. Find out more about Pinpoint at and book sessions at

HEAR allows people who are struggling with their mental health, and live, work or study in Cambridgeshire and Peterborough to text the word HEAR to 85258 for free. They will then be helped by a trained volunteer to reach a calm state and be signposted to local and national resources via text.

personalised eating disorder support logoPersonalised Eating Disorder Support (PEDs) offer free services within Cambridgeshire and Peterborough. This includes training sessions to increase knowledge surrounding eating disorders, and how to understand the signs and symptoms and increase understanding of the process of referrals to local and specialised support services. For more information contact

Kooths available to young people aged 11-18 in Cambridgeshire and Peterborough at and Qwell is available at to adults aged 18+ in Cambridgeshire and Peterborough. The service provides a free, safe and anonymous place for people to connect with others and know they are not alone. They have instant access to self-help materials, live moderated discussion forums and tools such as online journals and goal trackers. They can also contribute written pieces of work reflecting their own experiences, as well as accessing drop- in or booked text-based counselling with professional counsellors from 12pm-10pm weekdays and 6pm-10pm weekends.